What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide — your name, email address, phone number, and the payment method you choose to use, whether that is bKash, Nagad, or Rocket. We record transaction references tied to your wallet so our finance
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team can match deposits and withdrawals to the right account without manual errors. We also collect device identifiers and session data each time you log in from your phone or browser, which helps us detect unusual access patterns and protect your account from unauthorised use. If
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you contact our support team, we keep a record of that conversation. We do not sell your personal data to third parties. We share information only where required to process your payments, meet legal obligations, or respond to a lawful request from an authority. Your payment
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data — including wallet references from bKash, Nagad, and Rocket transactions — is handled under encryption and is not visible to staff who have no operational need for it. Data is retained for the period required by applicable regulations, after which it is deleted or anonymised.
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You can request a copy of your data or ask us to correct inaccurate records at any time by contacting our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.